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How Opportunity Bank is Responding to the Coronavirus 

 
We are closely monitoring the spread of COVID-19 (Coronavirus) at the local and national levels and are taking the necessary steps to help protect the safety and well-being of our employees and customers. Please check back regularly for updates. 

Banks Designated as Essential Businesses Under Shelter-in-Place Order

March 27, 2020

On Thursday, Governor Bullock announced a shelter-in-place order for the state of Montana. This order begins at 12:01 a.m. on Saturday, March 28 and remains in effect through Friday, April 10 with the goal of slowing the spread of the virus in our state.

We know you rely on us for your financial needs and we will continue to be here for you through this crisis and beyond. We want to reassure you that Opportunity Bank of Montana is designated as an essential business under this order and we will remain operational. I am so proud of the hard work, dedication and commitment of our amazing employees during this difficult time.

This virus has disrupted our lives, but our nation’s financial system operations remain strong. Your money is safe and insured. Your accounts are fully insured by the Federal Deposit Insurance Corporation (FDIC) up to $250,000. Since the inception of the FDIC, no one has lost any FDIC-insured funds. There is no risk in keeping money at the bank, but there are numerous risks associated with carrying or storing large amounts of cash.

Guidance from health professionals is to minimize social interactions. We have temporarily closed some branches and the lobbies at all of our branches to protect the health and well-being of our staff and customers. Our team members are available via telephone and we will continue to serve you through our drive-ups, walk-ups or night-drop boxes. Our ATMs are fully operational and we are part of the MoneyPass® ATM network, giving you surcharge-free access to cash at thousands of additional ATMs. If you haven’t enrolled in Online Banking or downloaded our Mobile Banking app, now is a great time to do so.

If you’ve been financially impacted by this pandemic, our team is dedicated to working with you through these challenging times.

Please take care of yourself and those around you. We will get through this together.

Sincerely,

Pete Johnson
President and CEO


For our Mortgage Loan Customers

Opportunity Bank of Montana understands your concern on how COVID-19 may be impacting your ability to make payments on your Mortgage loan(s).

Due to the increase in customer inquiries and in an effort to better assist Mortgage loans customers with quicker response times, we ask that you have the following information ready when speaking to one of our staff members or leaving a message:

1. Your full name (spelling of your last name)
2. Contact phone number
3. Type of loan (Mortgage) and Account Number(s)

For details about eligibility requirements and what is offered for mortgage borrowers impacted by COVID-19, click here

Our loss mitigation team is currently experiencing high call volume, thank you for your patience. 


Branch Lobby Closure Effective March 20, 2020

We at Opportunity Bank of Montana have been closely monitoring this health crisis with guidance from the CDC and our state and local health officials. As a result, we have made the decision to close the lobbies of all Opportunity Bank branches, effective at 3:00 pm Friday, March 20.  These closures will remain in effect until further notice. We are still able to serve you through our drive-up lanes or walk-up windows, where available.  To speak with a banker, please call your local branch. 

In addition, the following locations are temporarily closed to the public:

• Choteau (Effective 4/6/20)
• Billings Heights
• Bozeman Mendenhall
• Helena Neill
• Missoula Reserve

The nearest drive-up and ATM locations can be found here.  Online Banking is available anytime, anywhere.  Access your accounts online or download our Mobile Banking App.  You can also access account information via our 24-hour telephone banking service at 1-888-750-BANK (2265). 

Additionally, our Helena Prospect, Livingston, and Townsend branch drive-up ATMs accept deposits for your convenience. 

Opportunity Bank is also part of the MoneyPass® ATM network, providing  surcharge-free access to cash at thousands of ATMs throughout the country.


An Update from the Opportunity Bank of Montana CEO

March 20, 2020

As impacts of the COVID-19 virus continue to develop and touch our daily lives, the safety and well-being of our employees, customers and communities is our top priority. We at Opportunity Bank of Montana have been closely monitoring the situation with guidance from the CDC and our state and local health officials. As a result, we have made the decision to close the lobbies of all Opportunity Bank branches, effective at 3:00 pm today, Friday, March 20.

All drive-ups remain open regular hours and all ATMs remain in operation. Signage at each branch will provide details and phone numbers for alternatives to in-branch service. For your safety when using the drive-up and ATMs, staff has been instructed to sanitize equipment and keypads throughout the day.

I want to stress that all bank services are continuing. Customers who need to speak to a relationship banker or lender are encouraged to call their local branch.

Closure of our lobbies allows us to best utilize staff resources and prepare the bank for other adjustments that may be ahead of us in our communities. These temporary lobby closures remain in effect until further notice.

We encourage customers to utilize our online banking, online bill pay and our mobile app for most transactions. With these free tools, you can access your accounts, pay bills, and deposit checks from anywhere, at any time. Where drive-ups are available, those staff are still there to serve customers.

Financial Considerations

Opportunity Bank is a federally-insured community bank. The FDIC fully insures funds held in FDIC-insured community banks like ours up to $250,000 per depositor. We want to reassure customers that their cash is safe at the bank and encourage them not to put themselves at risk of personal harm or loss by carrying or storing large amounts of cash.
We understand that as people stay home and local businesses temporarily close, customers are rightly concerned about the impact on their financial lives. For those facing financial difficulty as a result of COVID-19, we're here to help. We believe community banking is about neighbors helping neighbors. Current customers experiencing hardship should call their local banker or loan officer to discuss payment deferral, loan modification, or debt restructure options. Don’t put that off. We also have a line of credit that may offer a solution to unexpected financial challenges.

Opportunity Bank is a community bank, and we take our commitment to support of our communities seriously. We recognize these changes are an adjustment for everyone. We appreciate your patience and understanding as we all do our part to help keep our community safe and healthy.

Sincerely,

Pete Johnson
President and CEO


We're here to help

We understand that as people stay home and local businesses temporarily close, customers are rightly concerned about the impact on their financial lives.  If you are facing financial difficulty as a result of COVID-19, we're here to help.  We believe community banking is about neighbors helping neighbors.  Current customers experiencing hardship should call their local  banker or loan officer to discuss payment deferral, loan modification, or debt restructure options. 

To help relieve some of your financial stress, we are offering a hardship line of credit.  Details can be found here

Opportunity Bank is committed to making sure our customers have access to their accounts. Rest assured, your deposits are safe at the Bank. Opportunity Bank of Montana is insured by the Federal Deposit Insurance Corporation (FDIC).  


Safety Precautions

To protect the health of our customers and employees, we ask that you observe the following precautions while conducting business with Opportunity Bank of Montana:

 • Use sanitizing supplies provided throughout the Bank
 • Avoid personal contact such as hand shaking, and maintain a physical distance of 6 feet from other people, including other customers or employees
 • Whenever possible use our Online Banking, Mobile Banking App, 24-hour Telephone Banking, drive-up lanes, ATM, mail,  or call us directly to conduct your banking

Thank you for your cooperation.

To do our part in reducing the spread of the disease, we have implemented the following safety precautions:

• Increased the level of cleaning in our branches, temporarily removed shared pens, and temporarily discontinued coffee stations and cookies in branches
• Suspended all air travel for our employees and discourage personal travel by our employees
• Encouraging employees who don't feel well to stay home along with implementing the potential for emergency paid leave to assist employees impacted by COVID-19 related illnesses and absences

Click here to review the CDC's complete list of preventative actions


Stay Informed

Scams

Scams playing on fears and public panic related to the coronavirus outbreak are on the rise. People may try to take advantage of public panic by:

 • Offering fake cures or unsubstantiated medical advice
 • Creating fake charities
 • Compelling you to click on a fraudulent link or outbreak map to gain access to your device

Learn how to spot a scammer to avoid becoming a victim. Click here for helpful tips from the Federal Trade Commission.   

Stay up to date on COVID-19

The Centers for Disease Control and Prevention (CDC) has up to date information about COVID-19 and can provide information on how to protect yourself and your loved ones. 

 

 

 

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